Intermittent reports of users unable to login to Avionte core app

Incident Report for Avionte

Resolved

Users that were previously unable to login have reported the ability to successfully login.

Posted May 07, 2019 - 13:43 CDT

Monitoring

We believe the issue to be resolved and continue to monitor. One out of 105 session host servers had become unresponsive. We removed that server from rotation, but those users who had disconnected sessions we unable to reconnect to a different server. We have rebooted the unresponsive host which has freed those connections.

Posted May 07, 2019 - 13:13 CDT

Investigating

We are currently investigating this issue.

Posted May 07, 2019 - 12:51 CDT

This incident affected: AviontéCLASSIC (Core Application).