Monitoring - Dear valued clients - the issue with the phone provider has been resolved, and we are able to connect again. Thank you for your patience and perseverance this morning. We will leave this in monitoring for a couple of hours to ensure that we are clear! Thank you!
Aug 13, 2026 - 11:32 CDT
Update - Good morning - our VoIP provider (Nextiva) is continuing to work on the technical difficulty they are experiencing. We are still unable to take inbound or make outbound telephone calls at this time as we cannot log into our VoIP network. They are making progress, but do not have resolution at this time. Please continue to enter tickets as you identify issues, and our support team members will reach out to work with you on the issue. Thanks for your patience and partnership this morning.
Aug 13, 2026 - 11:08 CDT
Update - Our inbound phone provider (Nextiva) continues to work on the resolution of the issue they are experiencing. While we cannot receive or make VoIP calls at this time, our support advisors and team members are working on the tickets you have submitted. Please continue to submit tickets for any issues you may be experiencing with your Avionte Platform. Thanks for your patience as their tech team works on resolving the phone issue and reestablishing our phone service.
Aug 13, 2026 - 10:11 CDT
Update - We are continuing to work on a fix for this issue.
Aug 13, 2026 - 09:32 CDT
Identified - The Nextiva Team (our inbound phone provider) has identified the issue, and their engineers are working on a resolution as we speak. As always, you can submit tickets and our Support team will begin working on them right away. Thanks for your patience.
Aug 13, 2026 - 09:31 CDT
Investigating - Good morning - our inbound phone provider is currently experiencing technical difficulties resulting in our inability to receive inbound phone calls. Their status page shows engineers are engaged and actively working on a resolution. We will update this page as frequently as possible to keep you informed. You can submit tickets for issue resolution directly to our support team. Thanks for your understanding.
Aug 13, 2026 - 08:46 CDT